KidsTown customer support
Need help choosing a toy or tracking an order?
Message KidsTown for product details, a real product video, order help, delivery questions or return support. WhatsApp is the fastest way to reach our team.
WhatsApp support0305-4900089
Mon–Sat, 10 AM – 7 PM
Typical reply: within a few hours
Mon–Sat, 10 AM – 7 PM
Typical reply: within a few hours
Email support[email protected]
Working-day replies within 24 hours
Working-day replies within 24 hours
Order helpPlease share your order number, phone number and a clear photo/video if the item is damaged, incomplete or incorrect.
Before you orderAsk us for colour confirmation, exact dimensions, packaging details or a real product video before placing your order.
Chat on WhatsApp Email support
Contact form
Prefer email? Send your message below and we’ll reply on the next working day.
Store location and response times
Based in Lahore: Main Shah Alam Road, Opposite Fawara Chowk, Shah Alam Market, Lahore, Pakistan.
- WhatsApp: usually within 2–4 hours during support hours
- Email: within 24 hours on working days
- Order queries: same-day support if contacted before 2 PM