Refund and Return Policy — KidsTown.pk
Your satisfaction is our priority. If something isn’t right with your order, we’re here to make it right — quickly and without hassle.
Return Window
You can request a return within 7 days of receiving your order.
Who Pays Return Shipping?
- If the item is damaged, defective, or wrong — KidsTown covers the return shipping cost. We will arrange pickup from your address at no charge to you.
- If you simply changed your mind — a flat return shipping fee of Rs. 300 will be deducted from your refund. This covers the two-way courier cost.
This approach is fair to both sides — we take full responsibility for our mistakes, and we ask customers to share a small cost only when it’s a personal preference change.
Conditions for Return
- Item must be unused and in original condition
- Original packaging must be intact — do not put tape or stickers on the manufacturer’s box
- All accessories, parts, and tags must be included
- A short video or photo of the issue must be shared at the time of complaint
Non-Returnable Items
- Items that have been used or opened
- Items damaged due to customer misuse
- Color variations (colors may slightly vary from photos due to screen settings)
How to Request a Return
- WhatsApp us at 03134040274 or email support@kidstown.pk
- Share your order number and reason for return
- Attach a photo or short video of the item
- We will confirm within 24 hours and arrange the rest
Refund Timeline
- Once we receive and inspect the returned item, your refund will be processed within 3–5 working days
- Refunds are issued via bank transfer or JazzCash/EasyPaisa
- Original shipping charges are non-refundable unless the return is due to our error