Transparency & Trust
Privacy Policy
This Privacy Policy describes how KidsTown.pk collects, uses, and safeguards your personal information when you browse our storefront or make a purchase.
Information We Collect
When you place an order or contact us, we collect necessary contact and delivery information including:
- Your full name and contact phone number (including WhatsApp)
- Delivery address (house number, street, landmark, and destination city)
- Email address (if provided optionally for order tracking)
- Order history and product preferences
How We Use Your Information
- • Order Processing: To verify items, print shipping waybills, and dispatch parcels to your address.
- • Order Updates: To send tracking numbers and delivery status notifications via WhatsApp or SMS.
- • Customer Service: To answer inquiries, facilitate doorstep inspections, and handle returns or replacements.
Data Protection & Security
We take data privacy very seriously. We never sell, rent, or trade your personal information to third-party marketing companies. Your shipping details are only shared with authorized courier partners (such as Trax, TCS, CallCourier, or Leopard) solely for completing the delivery of your parcel.
Questions & Concerns
If you have questions regarding your data or would like your contact history updated or removed, please contact our support team at info@kidstown.pk or WhatsApp us at 0305-4900089.